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All orders received will be
shipped on the next business day where we have stock available. If your item is
not available from stock, you will receive an email, no later than the working
day after your order, confirming the estimated ship date. Once the item is
shipped, you will receive an email giving details, including the expected
delivery date and the shipping method.
For large orders, at our
discretion, and for any orders outside the EU, we reserve the right to make
additional security checks, for which purpose we may contact you via email or
phone. In certain cases we reserve the right, at our discretion to charge your
card up to 7 days before shipping, in order to verify the payment. You will be
informed if these procedures affect your order.
Delivery: We plan to
deliver within 1-2 weeks of order, unless otherwise stated in the product
details. You may track your order by logging onto your account. You are welcome
to discuss your order by email or phone, but please check your online account
first.
Shipping rates are based on
order value and delivery address.
Complaints
Direct Insight values its customers and takes the relationship seriously. We aim
to help you every step of the way from an enquiry, free download order to a
purchased order in any currency. Whichever country the customer is from, we
endeavour to reply to emails within one working day from receipt. If you have a
complaint with regards to any aspect of our services, you can call us directly
on 046 902 3783 during working hours (9:00am-5:30pm Monday - Friday) or
email us at
sales@meathcleaning.ie,
and our Customer Support Team will be happy to help you. We strive to resolve
issues as quickly as possible within a respectable timescale.
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